Vacancy Details

Hopscotch - Quality Assurance Administrator

Job ref.: 0410
Job title: Quality Assurance Administrator
Employer: Hopscotch
Job type: Fixed Term
Pay: 0.00 per hour
Date posted: 05/07/2019

Quality Assurance Administrator (BBO)

Salary: £23,122 (incl. ILW)

Hours: 35 hours per week

The Quality Administrative Assistant role supports the Project Manager and Senior Operations Manager in operating and monitoring effective quality assurance and compliance systems on the Big Community Fund and European Social Fund ‘Women at the Centre’ project team.

The Quality Administrative Assistant will be responsible for administering quality assurance systems and overseeing compliance as with internal and external requirements.

You must be able to prioritise a busy and varied workload, use your initiative to solve problems, and have good attention for detail and accuracy. The ideal candidate will have strong communication skills (written and verbal), and excellent IT competencies including using Word, Excel, Outlook and databases.

They will deal with a range of administrative and quality control functions to support the delivery of the project.

Duties & Key Responsibilities:

  • Provide day to day administrative and support to the project, including maintaining a database and individual files, and registers of all beneficiaries across the project’s activities.
  • Accurate logging and processing of data, verifying participant’s data records, collecting evidence, maintaining manual filing systems and databases.
  • Maintain electronic and ensuring that the hard copy files are kept up to date throughout the project.
  • To assist in internal and external quality reviews and audits and other quality improvement activities. This may involve telephoning a sample of learners to ascertain quality of provision.
  • Working with Manager to oversee compliance with internal and external requirements.
  • Work as part of a team and contribute to achieving project goals.
  • Liaise with project’s partners and other stakeholders to ensure that all relevant information is collected accurately.
  • Provide support to the Project Manager as and when required.
  • Liaise with beneficiaries as required.
  • Collecting forms and evidence and ensuring that the files are kept up to date throughout the project.
  • Keep up to date and accurate information on learners.
  • Ensure that all the necessary information and data is included in the files.
  • Collate statistical information for reports.
  • To participate in his/her own appraisal with their line manager.  
  • To work with the line manager to review professional development and undertake training as agreed.
  • To contribute through Hopscotch team meetings, training and outreach/events to the development of Hopscotch services
  • Adhere to Hopscotch’s Equal Opportunities Policy, Health & Safety Policy and Confidentiality Policy at all times
  • Any others duties which are considered commensurate with the post.

Person Specification:

  • Experience of working in a highly pressurised and busy office environment.
  • Experience of supporting the delivery of projects in the community sector, preferably EU-funded projects.
  • Experience and understanding of working with vulnerable communities particularly disadvantaged BAME women.
  • Experience of accurate record keeping and filing, both electronic and paper.
  • Experience of dealing with sensitive or confidential information.
  • Excellent IT skills, including Microsoft Office and databases
  • Administration experience including establishing, maintaining and updating filing, IT and database systems
  • Experience of using initiative and resolving problems
  • Ability to communicate effectively with service users, professionals and colleagues on the telephone and face to face.
  • Ability to prioritise and organise a busy workload
  • Good standard of written and spoken English and the ability to write letters, emails and fill in forms accurately
  • Meticulous with good attention to detail  
  • Experience of using initiative and resolving problems
  • Proficient in Microsoft Office including Word, Excel and Outlook
  • Knowledge of equal opportunities and its importance in the work place.
  • Understanding of good practice in teamwork
  • A commitment to occasional out of hours working at evenings and weekends.
  • A willingness to take on extra responsibilities and attend training in order to facilitate own personal development

Shortlisted candidates will be required to complete a short application form